Zambia Revenue Authority

Zambia Revenue Authority

Zambia Revenue Authority

Taxes Administered

Zambia Revenue Authority

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Taxpayer Charter

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Tax Payer Charter
The Governing Board, management and staff of Zambia Revenue Authority are all committed to ensuring that service and efficiency continue to improve as we implement this Taxpayer Charter which we have developed in broad consultation with our clients. This Taxpayer Charter guarantees that you will receive our best standards of service, not only once but every time you deal with us. We value your contribution and shall rely and use your feedback to provide better service in the future. If you do not receive the quality of service we have undertaken to provide, or if you do not feel that we have been professional, courteous, fair and respectful, kindly contact our designated offices. Sincerely, Commissioner General
Standards for ZRA Service Delivery

	Tax Registration We undertake to complete the process within 3 days

	VAT Refund We undertake to pay a refund within 30 days from the date of lodgment of a VAT refund claim


	Income Tax Refunds We undertake to pay the income tax refunds within 45 days of lodgement of an income tax return

	Customs Refund (Duty Drawback, General, Estreated deposits) We undertake to pay the refund within 30 days from the date of lodgement.

	Customs Deposit Refund (Except refunds for Estreated deposits) We undertake to pay the refund within 48 hours of submission of a refund claim.

	Customs Declaration We undertake to process a clean Customs declaration within 1.5 days

	Tax clearance certificate We shall issue a tax clearance certificate within 48 hours upon receipt of an application

	Service Efficiency We undertake to attend to clients within 20 minutes of their arrival at the Customer Service Centre

	Fairness We undertake to allow our clients their right to apeal; inform them of their rights and obligations and treat them equitably, and in accordance with the law

	Information We undertake to provide clear information on tax matters

	Acknowledge Comments and Complaints We undertake to acknowledge comments, complaints, and queries within 5 working days of their receipt

	Respond to Comments and Complaints We undertake to respond to all comments, complaints, and queries within 14 days of their referral to the appropriate manager

	Privacy We shall treat tax matters with privacy and confidentiality

	Performance Reporting We shall publish information about our performance against these standards four (4) times a year

Zambia Revenue Authority

Taxpayer Information

Registration and De Registration

Change of Ownership

Practice and Notes

Taxpayer Obligations and Rights

NGO/Charitable/Associations

Partnership/Consultancy

More Taxpayer Information

Starting Business

Passenger Clearance

Motor Vehicle Clearance

Goods Exportation & Importation

Preferential Trade Agreement

Currency Declaration

ZRA Points of Presence

Tax Treaties/Agreemnet
with other countries

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