ZAMBIA REVENUE AUTHOURITY
ZAMBIA REVENUE AUTHOURITY
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Corporate Objectives

The Authority operates a three-year corporate planning circle. The first and most comprehensive risk based corporate plan was developed in 2005 and was scheduled to end in 2007. However, following initial implementation of the 2006 tax administration reforms, the Authority decided to develop a new corporate plan that would reflect the recent organisational and structural changes and to facilitate and expedite the implementation of the tax administration reforms. The plan will run from 2007 to 2009.The 2007 to 2009 corporate has seven strategic objectives, which are listed below in the order of priority or strategic importance:

  • To assess, charge, levy and collect all revenue due to the Government through effective enforcement and compliance strategies.
  • To design and implement business strategies that will ensure that all revenue collected is as soon as reasonably practicable credited to the Treasury.
  • To increase and sustain the growth and productivity of revenue by developing systems and procedures that encourages investment and growth of the economy.
  • To improve performance by attracting, retaining and motivating human resource.
  • To promote good governance through the design and implementation of policies, systems and procedures.
  • To improve our service delivery by implementing the risk management process.
  • To improve operational efficiency by creating, strengthening and streamlining inter-institutional linkages and partnerships.

The specific actions to support implementation of the seven corporate objectives were identified using a comprehensive risk management approach that involved four key stages, namely:

  • Identification of risks associated with implementation of each of the six corporate objectives;
  • Analysis and classification of the risks into major and minor risks;
  • Evaluation of the identified risks to prioritise and rank them; and
  • Identification of a range of actions to treat the identified risks and determination of specific actions that should be implemented.

The actions identified under each of the seven objectives are cascaded downwards to form part of the divisional action plans. Each division and department then follows through the same risk assessment summarized in the four steps above to identify specific risks (operational risks) and actions or responses to undertake to attain the identified divisional objectives. This process produces corporate and operational risks that the Authority manages on the daily basis. The corporate plan and divisional action plans are used to prioritise activities and allocate human, technical and financial resources to achieve the most valued objectives.


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