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You are here >> Home >> Vision, Mission and Values
Vision, Mission and Values
  "To be a world class organisation recognized as a beacon of excellence in revenue administration"  
  Mission Statement  
  "To optimise and sustain revenue collection through integrated, efficient, cost effective and transparent systems, professionally managed to meet the expectations of all stakeholders."  
  This Mission Statement is derived from the Authority's statutory mandate stated in Section 11 of the Zambia Revenue Authority Act, Chapter 321 of the Laws of Zambia.  
  Our commitment to serving Government, taxpayers, employees and other stakeholders is reflected in our Corporate Values:  
  • Integrity: exhibiting the highest standards of personal probity and behaviour;
  • Professionalism: performing official duties with skill, care and diligence; and providing the public with service and advice in a professional manner;
  • Fairness: performing official duties in an impartial manner free of political, personal or other biases;
  • Equity: treating all taxpayers, colleagues and members of the public equitably in accordance with the provisions of legislation and procedures in force;
  • Courtesy: treating all taxpayers, colleagues and members of the public with courtesy and being sensitive to their rights, duties and aspirations;
  • Teamwork: working as a team, not only to reinforce each others' divisional functions, but also at a collegiate level in order to strengthen mutual confidence, respect and trust;
  • Value for Money: avoiding wastage and extravagant use of resources;
  • Confidentiality: upholding the highest level of secrecy in respect of information that comes to one's knowledge in the course of duty;
  • Goal orientation: focusing on the development and achievement of personal and organisational goals in the course of duty;
  • Innovation: consistently improving on quality, quantity, timeliness and cost.
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