"A world class model of excellence in revenue administration and trade faciliation."
"To optimise and sustain revenue collection and administration for a prosperous Zambia."
The following are our core values:
TaxPayer Focus: We believe in delivering excellent services and value our taxpayers. We provide timely, responsive and proactive service. We take time to understand taxpayersâ needs and always strive to surpass their expectations.
Integrity: We will do what we say we will do. We will up-hold professional and ethical business practices. The company's interactions with stakeholders will be done transparently for mutual benefits. We will ensure honesty, integrity and respect to all.
Professionalism: WE uphold high quality standards and etiquette in our dealings to enhance professional competence by providing the highest level of service.
Innovation: We are creative, bold and believe in continuous learning and improvement. We believe these will sustain total quality consciousness in the organization.
Networking: We collaborate inside and outside ZRA to maximise our shared knowledge and bring greater value to one another and most importantly, to our customers. We work together as one ZRA family, in partnership with other organizations, and always embrace diversity and inclusiveness.