Table of Contents
2. Getting Started
2.1 Starting with e-Registration
2.2 Preparation for Registration
2.3 Uploading and Submitting the
2.4 Registering for a One Time
2.5 Acknowledgment generation
process explained in this guide is to be used only by those taxpayers who do
not yet have a Taxpayer Identification Number (TPIN). Taxpayers who already
have a TPIN can log onto our website, https://www.zra.org.zm, and apply for additional tax types.
designed to enable taxpayers to register online. Anyone with internet
facilities will be able to register for a TPIN and all tax types from anywhere,
on the Zambia Revenue Authority (ZRA) web portal, https://www.zra.org.zm , without having to travel to a ZRA office.
The portal offers
major functionalities like :
e-Returns, e-Amendment, e-Communication, e-Inquiry and e-Payment
updates, announcements, Publications, Notices, Tenders
Rates, Exchange Rates, London Metal Exchange Prices
the status of various applications on-line, Search Functionality
Feedback, Integrity Committee Feedback
To apply for
registration electronically, a taxpayer has to download the registration excel template
(e-Form) from the website. It is advisable to always download the latest
template for application. Microsoft Office Excel (version 97, 2000, 2003 or
2007) must be installed on the computer for this purpose.
To start e-registration, the steps below must be
Ø Click Internet Explorer icon. The browser will appear.
Other browsers like Firefox and chrome are also supported.
Ø Type the URL https://www.zra.org.zm in the address bar
Ø Once the website is connected, the ZRA Home page will
appear as shown below in Figure 1.
On the left hand corner
(left menu) of the Home page there is an e-Registration link under e-Services.
Click on this link.
Figure 1: Website
After clicking on e-Registration, a new screen as
shown in Figure 2 will open.
Taxpayer Registration form
Select New Form from the dropdown list as
shown in Figure 3 below.
Taxpayer Registration form selection
A new screen will open as shown in Figure 4.
Figure 4: New
Click on Taxpayer Registration to download the
template for taxpayer registration. The following will appear on the screen as
in Figure 5 below. Click Save to save the template on your computer.
5: Open/Save Taxpayer registration Template
In the template shown in figure 6, indicate all the
tax types that you wish to register for.
Figure 6: Application
for Tax Registration Template
After downloading and saving the required template (Figure
6), data can be entered in the template following the steps below:
Ø Open the downloaded template from your computer.
Ø Follow the instructions in the help sheet.
Ø Fill in the template with appropriate data.
Ø Enter the data as per comments for each block.
Ø Indicate all the tax types that you wish to register
Once you have completed
filling in the data, click the validate button. This will validate your data
and will generate a sheet which you need to upload.
If there are no errors in your capturing
of the data in the registration template, a message box will appear as in Figure
Figure 7: Validate taxpayer Registration
Click on Yes and you will get the following dialogue
box to save the generated sheet on your computer as shown in Figure 8
8: Upload file
is generated for the registration process. Click save.
Click Ok to close the dialogue
box shown in Figure 9 below and proceed to web portal to upload the generated
Figure 9: Save Confirmation
Before uploading your form you will need to register
for a One Time Password (OTP). A One Time Password is a random number which
is sent to your email address and your mobile phone to verify your identity. This
number can only be used once.
To register for OTP, you will need to have your mobile
phone number and e-mail address registered on the ZRA portal. For legal
obligations of the OTP registration, refer to the Terms and Conditions document
on the web portal.
Ø After filling the email address and mobile phone
number click on Register for OTP button. ( refer to Figure 10)
Ø The system will send two separate OTPs to your email
and mobile phone and prompt you to provide both.
Ø Enter the received OTPs in the respective fields and
click on Verify OTP button. ( refer to Figure 10)
If the OTPs provided
are correct you will be redirected to the upload screen ( refer to Figure 12)
where you can upload the upload sheet generated through e-Form.
10: Register for OTP
On Registration for an OTP, an alert will pop up for
confirmation as shown in Figure 11 below.
11: Confirmation register for OTP
12: Upload Registration Sheet
Shown below is the upload screen for the registration
form to complete the upload process.
Ø Provide the required details in the screen
Ø Check that all your detail are correct and tick on I
Agree to terms and conditions.
Ø Click on the upload button.
An alert message will pop up for confirmation as shown
in Figure 13. Click Ok to continue.
13: Upload file with Confirmation
After uploading the form your details will be verified
by the system.
If the details are correct the system will give a no
error message. If there are no errors a submit button will be displayed on the
If there are errors a list of these will be displayed
and you will need to correct the data and upload the template again.
Note: The system will not allow submission/upload of a
registration sheet untill the errors are corrected.
14: Transaction id Generation
After uploading, a transaction ID will pop up as shown
in Figure 14. Later, this transaction ID code can be used to continue with the
registration process for other tax types.
If you wish to continue with the process of uploading
of e-Forms of other tax types, download and complete separate e-Forms
for these. ( Pay As You Earn, Value Added Tax, Excise, Withholding
Tax, Mineral Royalty, Base Tax, Presumptive Tax and
for additional place of business.).
Please note down your transaction ID code and click OK
to close the window.
To continue with the process later select cancel (Figure
When you wish to continue with the process select Continue
with previous registration option (refer to Figure 3) and enter the
transaction ID. Click the submit button.
If you wish to complete the registration process at
once select continue and up load any more e-Forms the system will promt you.
When you have completed and uploaded all the required
e-Forms an acknowledgement receipt will be generated as shown below
15: Acknowledgment Receipt screen
You can use the acknowledgement number to track the
status of your application online.
Once your application is approved you will receive a
sms and email alert informing you that your transaction was successful.
You can download your TPIN certificate from the email
sent to you and print it.
2.6 Submit required documents
Depending on the tax types selected during
registration you are also required to submit the supporting documents. Documents
may be submitted through any of the channels mentioned below:
Visit to ZRAs taxpayer
Note: Application process is deemed complete only if
you submit all the required documents.
To upload the documents online follow these steps:
Open ZRA web portal (https://www.zra.org.zm)
Open the link Upload
Documents under Other e-Services tab in left menu on the home page.
On the screen for
upload documents (refer to figure 16 below) enter the acknowledgement number
and the search code and click search button.
Web portal will show
the list of documents related to registration. Select the document name and
choose the corresponding scanned document file from your computer and click on
upload button to upload. In similar manner upload other documents.
After uploading all the
documents click on submit button (Refer figure 17) to post all the documents.
16: Upload Document screen
Figure 17: Upload Document screen
You can also submit the documents by physically
submitting the supporting documents at ZRAs taxpayer office. Please quote the
acknowledgement number at the front desk, when submitting the documents.
You can track the status of your application on the
web portal using the reference number and search code in your acknowledgement
Making compliance e-asier