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Navigation of Sign Up

Go to the Link “New User” on the home page.

1.       Provide authentication detail.

2.       Provide general information.

3.       OTP registration if not already done.

4.       Submit


Go to the Zambia Revenue Authority Website i.e.

Click on the link “New User” in left menu of homepage (Figure 1).

Figure 1 : Home Page

A new screen (Figure 2) will open up. This screen displays the details required to be filled by the taxpayer for Authentication purpose for registering on the web portal.

Please enter the details on the screen as per the instructions given in the table below.

Figure 2: Login Page

Description of labels:

Sr No

Label Type

Data Type

Action to be performed




Enter your TPIN


Effective date of Registration


Enter your Date of Registration


Pass Code


Enter Pass Code written in your Ack Receipt

Description of Buttons:

Sr No





Submit the details.



Back from current page


On submitting the form, an alert will pop up for confirmation as shown in Figure 3.

Figure 3 : Confirmation


On Submitting the form, a page containing all the details of the user filled during registration will be displayed. (Figure 4)

Figure 4


Enter your email id and mobile number on the screen on which you want to receive One Time Password and Click on the button “Register for OTP”.

On clicking on Register for OTP, an alert message will come as shown below (Figure 5)

Figure 5


Click OK to proceed further or Cancel to return on previous screen. After Submitting, system will open a screen for inputting OTP received on your email and on your mobile (Figure 6).

Provide your OTP received on email in first column and OTP received on Mobile in second column.

Figure 6


Click on “Verify OTP” button and an alert will be generated by the system for confirmation. Click OK to continue or Cancel to return on previous screen. (Figure 7)


Figure 7


System will show you terms and conditions. You must agree to the terms and conditions in order to Sign Up on the Web Portal.

Select the Check Box in front of “I Agree to the terms and Conditions” and click on submit. (Figure 8)

Figure 8


System will generate an alert for confirmation of whether you comply all terms and conditions. Click on “OK” button to agree and submit else “Cancel” button to stay on previous screen. (Figure 9)

Figure 9


When you click on “Ok”, your details are submitted and the page below appears (Figure 10).

The users details goes to ADMIN for approval and as soon as ADMIN approves the user, You will receive an email with your login credentials.

Figure 10


Important Points to be kept in mind:

·         The fields having * are mandatory.

·         Before Signing Up on the website you need to have TPIN first.

·         You need to accept Terms and Conditions by checking the form to submit your details to Sign Up.


Making compliance e-asier


* All Dates are displayed in dd/mm/yyyy