Driven by the desire to serve the country with patriotism centred on its core values, the Zambia Revenue Authority (ZRA) has officially opened another service centre, this time in Kitwe on the Copperbelt Province.

The service centre has been opened at the ECL Mall and this becomes the fifth after the Cosmopolitan Mall, East Park Mall, Civic Centre, and Ministry of Lands centres in Lusaka.

Speaking today when opening the centre, ZRA Commissioner General Kingsley Chanda said the ZRA is committed to improving the environment under which it serves taxpayers including coming up with innovations which simplify the way taxpayers conduct their tax business.

Mr. Chanda said the Authority has embraced taxpayer focus as a necessary tool for driving compliance anchored on the belief that a knowledgeable and satisfied taxpayer is the bedrock for compliance enhancement.

ZRA Commissioner General Kingsley Chanda speaking at the opening of the service centre at ECL Mall in Kitwe

He said the feedback received since opening service centres in Lusaka suggests that the Authority is on the right track and there is need to open more service centres throughout the country to cater for the growing demand for services.

Mr. Chanda added that since the last quarter of 2018 when service centres were introduced, more than 200, 000 taxpayers have been attended to.

He said despite ZRA’ s presence in Kitwe at Nchanga house, the Authority has decided to open a service centre so that taxpayers can have a friendlier, convenient, simpler, faster and thrilling tax experience.

Mr. Chanda added that the Authority has moved from project based digital transformation to continuous transformation with the setting up of the first ever innovation hub that is based in Lusaka. The hub will be a centre of excellency for ZRA and will focus on finding modern solutions to tax compliance and enforcement challenges using technology.

He said the launch of more robust, futuristic, interactive and user-friendly TaxOnline II system and website developed through the partnership with the Copperbelt is the beginning of an irreversible mission.

The Commissioner General said soon the Authority will launch tax payments on WhatsApp which is a communication phone application but using it to make tax payments. this is the first for Zambia because taxpayers will now pay taxes using WhatsApp on their mobile phones.

Later, the Authority will roll out another product called TaxOnApp to supplement the already existing Taxonphone and offer taxpayers a choice in terms of TPIN registration, return filing and payment.

ZRA Commissioner Customs Services Sydney Chibbabbuka speaking at the opening of ECL service centre

And speaking at the same event, ZRA Commissioner Customs Services, Sydney Chibbabbuka said the realisation that most individuals and businesses conducting trade are based in the cities has necessitated for customs presence in all the service centres, a move aimed at reducing the costs of doing business.

Mr. Chibbabbuka said further thanked management for taking the initiative of developing a Local Customs Management System (LCMS) which will be integrated in the TaxOnline system.

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